Free Shipping is available on orders over $100 (Excludes delivery to PO Boxes & Parcel Lockers)
Standard shipping at $10 Australia-wide applies to all orders under $100, and is optional for orders over $100 - PO Boxes supported.
Australia Post's 'Express Postage' is Available Australia Wide for $25 per item - PO Boxes Supported.
We do not ship outside Australia.
Depending on your location in Australia, you can typically expect to receive your order within 5 working days. WA & Remote locations please allow up to 10 working days as per Fastway Couriers transit times. If you haven’t received your order in 10 days feel free to call Hoka HQ during business hours on 02 4872 1242
If you’re not happy with your Hoka One One purchase, you may return your unworn item(s) with tags and packaging, within 14 days of shipment for exchange or a refund.
Items must be returned in a resalable condition (unworn, unwashed, with the tags still attached).
PLEASE EMAIL US AT firstname.lastname@example.org and give us your reasons for the return, eg exchange or refund. Ensure that you include your Reference Number & a brief description of the reason for the return.
One of our friendly staff will respond with a Return Authority number & instructions for shipping.
Please Note - Return of goods are at the customer expense. Exchanged items will be resent out at HOKA ONE ONE Australia expense.
We recommend you utilize registered post as Hoka One One does not take responsibility for items not received if a customer attempts to send an item to Hoka One One via non registered post. Please allow 10 days from the day you return your product for your account to be credited or your exchange product to be redelivered.
Unfortunately, we cannot accept returns not purchased online through our retail stores and vice versa.
Faulty items will be inspected and if the item is deemed to be faulty due to manufacturing or fabric defect, Hoka One One will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.
If you change your mind Hoka One One is unable to accept items that have had the tags removed, have been customized, worn or washed. Change of mind returns only apply to items in a resalable condition. Additional re-delivery freight charges will not apply for replacement items. Hoka One One will either exchange the item or refund the amount of the item, less the original freight charges.
No re-delivery fee is charged for exchanging a size. Please note that purchases via this website cannot be returned to retail stores.
We recommend sending via Registered Post as we do not take responsibility for items we do not receive.
Refund Process and Time frame
We process most returns within 10 business days of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.
Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.
We do not offer automatic exchanges on purchases through this website. If you would like the same shoe in another size or style, simply place a new order and return the first pair. We cannot guarantee that inventory will be available when placing a new order. Please contact us for more information.